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Payment options


Cash On Delivery (COD)

With this service, you can pay in cash to the delivery agent upon receipt of your order.

* For Kinmen, Penghu, Matsu, and overseas customers, we currently just provide the delivery to a post office of your choice and cash on delivery facility after receiving your shipment in the post office.

 

Credit Card

We use the PayNow system, accept VISA, Mastercard, JCB and etc.

* We currently do not provide service of installment payment, sorry for any inconvenience caused to you.

 

ATM transfer

All your information is protected by WebATM Virtual account payment. You could process your payment in accordance with your preferred bank ATM. We provide you with the most diverse choice.

* If the ATM transfer is not completed within 7 working days after the order, we would have the right to cancel your order.

 

Anti-Fraud Reminder

We would like to remind you that we will never call you requesting your credit card information or asking you to verify a transaction.

If you receive a suspicious phone call, please contact us 02-25458140 or Anti-Fraud Hotline 165.

Shipping & delivery


Shipping Time

After confirming the order, your shipment would be delivered within 3 working days to your shipping address. (Delivery will be delayed in case of public holidays, typhoons, earthquakes or other natural disasters)

 

T-Cat Delivery

Currently, the main delivery service in Taiwan is T-cat delivery; 

If you are in overseas regions or foreign countries, your shipment would be delivered with international parcel delivery services.

* Free shipping is available for Taiwan only.

 

Chain Store Pickup

* We currently do not provide this service, sorry for any inconvenience caused to you.

Order tracking


View Orders

Once your order has been processed, we will send a confirmation email and a SMS to you.

You could also check your order status by clicking「View Orders」on the BHK’s official website .

 

Order Changes

We currently do not provide this service. If you have any requirements or requests, please contact our Customer Service 0800-22-0800.

 

* Services hours: Monday-Friday 09:00~12:00;13:30~18:00

Sales & refunds


Returns & Exchanges

 

✔ Returns/ Exchange Rules and Restrictions

At BHK’s, we create products that help you perform better and feel better.

If you receive any product under the following conditions:

1. Defective products

2. Incorrect products

3. Allergic reaction caused by other conditions

Please make sure you contact our customer service team within 30 days from the day you have received the order from us. We will assist you to arrange an exchange or return as soon as possible.

 

✔ How to apply for a return or an exchange?

If you would like to exchange or return your shipment, please contact our Customer Service, let us understand your demand and your item status. If an exchange or a return has already been confirmed, the T-cat delivery agent will help to send your return shipment to BHK’s. Any products must be returned to us in good condition and in the original packaging. We’ll be responsible for the return shipping fees.

 

 

If you have any questions regarding our refunds, please contact our Customer Service and provide your full refunds information, we will arrange a refund within 7-14 days after receiving your return shipment, and we will notify you to confirm your refund amount at the same time. 

 

✔ Returns & Exchanges Policy

We do not accept returns or exchanges services under the following conditions: 

1. More than 30 days from the purchase date.

2. The products have been opened and used.

 

* We apologise for any inconvenience caused to you.

 

 

* Customer Service: 0800-22-0800

   Services hours: Monday-Friday, 09:00~12:00;13:30~18:00

Membership


會員權益說明

BHK's 會員權益說明圖 1 BHK's 會員權益說明圖 2

Lv.0

一般會員

  • 升級條件:完成會員註冊
  • 會員效期:永久
  • 註冊禮 $99(期限 7 天)
  • 消費回饋 3%(期限 90 天)
  • 生日禮 $100(期限 30 天)

Lv.1

熟客會員

  • 升級條件:1 年內累計消費滿 $8,000
  • 會員效期:1 年
  • 續會資格:效期內累計消費滿 $6,000
  • 消費回饋 6%(期限 90 天)
  • 生日禮 $500(期限 30 天)

Lv.2

VIP 會員

  • 升級條件:1 年內累計消費滿 $20,000
  • 會員效期:1 年
  • 續會資格:效期內累計消費滿 $18,000
  • 消費回饋 10%(期限 90 天)
  • 生日禮 $1,000(期限 30 天)

※ 註冊禮使用期限為 7 天,逾期不補送。升級為熟客或 VIP 會員後,會員效期與消費金額將重新開始累計。

點擊下方項目即可展開詳細說明

可以直接跳級成 VIP 會員嗎?

可以!一般會員也能跳過熟客會員的 $8,000 門檻,一次達到 VIP 門檻就直升最高等級。舉例說明:

  1. 一般會員單筆消費滿 $20,000,即可直接升級為 VIP 會員。
  2. 一般會員單筆消費未滿 $20,000,但超過熟客會員門檻($8,000),會先升級為熟客會員,消費金額重新累計。
  3. 熟客會員累計消費滿 $20,000 即可升級為 VIP 會員,消費金額可累計,不需單筆達標。
累計消費怎麼計算?
  • 訂單完成後,系統於取貨/簽收日起第 30 天自動歸檔。
  • 達到升級門檻時,將於訂單歸檔隔日自動升級,並寄 E-mail 通知。
註冊禮怎麼領?期限多久?
  • 完成會員註冊後,即可獲得 $99 現金積點作為註冊禮。
  • 使用期限為 7 天,逾期未使用恕無法補發。
會員效期與續會怎麼算?

會員效期

  • 每位會員自註冊起,皆享有「一般會員」永久會籍。
  • 「熟客會員」、「VIP 會員」效期為 1 年,到期日為升級日的隔年同月同日。
  • 效期內若再次升級,會員效期將從升級日起重新計算。

續會

  • 會員效期屆滿時,系統於到期隔日依效期內累計消費金額,重新判定會員等級。
  • 消費金額於「簽收/取貨日起第 30 天」自動歸檔計入,只有歸檔日在會員效期內的訂單才會計入累計。
生日禮什麼時候發?期限多久?
  • 系統統一於生日當月 1 號自動發送至會員帳號。
  • 使用期限為 30 天,逾期未使用恕無法補發。
消費回饋怎麼使用?期限多久?
  • 在官網消費不限訂單金額,皆可依會員等級享有相應比例的積點回饋。
  • 現金積點可在官網結帳時使用,不限金額皆可折抵,最高折抵該訂單的 30%。
  • 使用期限為 90 天,逾期未使用恕無法補發。
會員注意事項
  1. 會員等級及相關回饋僅限帳號本人使用,不得轉讓、合併或共享。
    ※ 若曾以 LINE、Facebook 分別註冊會員,以任一方式登入後,可在會員專區的「快速登入方式」綁定,將兩個帳號合併。僅限「一個 LINE 會員帳號+一個 Facebook 會員帳號」的組合。
  2. 會員等級的升等與續會狀態,皆以會員專區顯示為準。
  3. 退貨、取消、爭議訂單不列入有效消費金額計算。
  4. 本公司保留隨時修改、終止本會員制度內容、權益、規則之權利及最終解釋權。如有異動,將不另行個別通知,以網站公告為準。

rules for reward points


會員招募!好康優惠不間斷!

 

一、如何獲得現金積點?

(1) 登入會員後,於官網進行消費,即可獲得消費回饋。

(2)  回饋比例皆依照會員等級,會員將於系統訂單歸檔後(取貨/簽收起第 30 天),獲得相對應的積點。

(3) 會員享現金積點,需用同樣帳號登錄,不同帳號無法轉移現金積點。 

 

二、現金積點辦法與說明

(1) 會員需登錄後方可使用現金積點。

(2) 現金積點無法兌換實質現金。

(3) 現金積點 1 點 1 元,可用於訂單金額折抵。

(4) 單筆訂單可使用之現金積點為總金額的 30% 為上限。

(5) 訂單失敗:訂單中已抵用的積點,在訂單狀態轉為「失敗」或「取消」時,將立即自動回補至會員帳戶。

(6) 訂單退貨:若辦理退貨,則該筆購物金於系統中視同已使用,恕無法另外退回。

 

三、現金積點發放與期限

(1) 會員首次註冊成功,即可享 NT$99 現金積點,可立即使用。

(現金積點期限為 7 天)

(2) 會員生日禮於生日當月 1 日系統自動發放。

系統將會依照不同會員等級,分發不同金額的購物金。

(現金積點期限為 30 天)

(3) 會員全館消費,不限訂單金額皆可享積點回饋,根據不同會員等級,可享有不同回饋;收貨日起算第 30 天,系統將自動回饋購物金到會員帳號。

(現金積點期限為 90 天)

(4) 全館滿額活動之現金積點活動需依公告為主,BHK’s 保有修改、變更、暫停活動之權利。

(現金積點期限為 90 天)

 

四、會員現金積點查詢

請至會員專區,點選現金積點頁面,即可了解目前的現金積點與到期日,請隨時注意自己的權益喔 ~

加入會員 → 獲得 99 點

消費回饋 → 訂單筆筆回饋無上限!

會員生日 → 獲得 100 ~ 1,000 點

 

 

 買越多賺更多!

會員於官網下單即可獲得積點,依會員等級享有不同回饋比例。

一般會員 → 回饋 3% 消費積點

熟客會員 → 回饋 6% 消費積點

VIP會員 → 回饋 10% 消費積點

現金積點 1 點 1 元,可用於訂單金額折抵,單筆訂單可使用之現金積點為總金額的 30% 為上限。

 

生日賺很大!

官網會員生日獲得購物金 NT$100 ~ NT$1,000 (現金積點期限為 30 天)

加入會員時,完整填寫「手機號碼、生日」,系統即會在會員生日當月的 1 號自動發送生日購物金。

一般會員 → 獲得 100 點

熟客會員 → 獲得 500 點

VIP會員 → 獲得 1,000 點

 

 注意:

1.         一旦填寫生日資訊後便無法更改 ,請務必填寫正確資訊。

2.         生日禮為系統於會員生日「當月 1 號」自動發送。

 



以下有幾種狀況,可能導致E-mail信箱沒有收到生日禮通知:

(!) 沒有提供正確的生日資訊:

因此我們無法遞送生日禮通知給您,請至「會員中心」確認生日資訊。

(!) E-mail通知信跑到垃圾信件匣:

建議將BHK's加至您的通訊錄,避免無法收到會員權益通知信。

(!) E-mail有誤:

請至「會員中心」確認、修改您的E-mail信箱,避免無法收到會員權益通知信。

 

若上述皆非您所遇到的狀況,請於上班時間致電BHK's客服專線:02-25458140,將有專人為您服務。

BHK's感謝您

 

Privacy


To our valued users: 
We want you to know that we take an active interest in safeguarding your personal information. To help you understand how our website collects, receives, and safeguards your personal information, please carefully read the contents of BHK’s Website Privacy and Security Policy. This policy will allow you to understand the principles and guidelines regarding how we collect, receive, and safeguard the personal information of users who access the services provided by BHK’s website and its affiliated websites.


Scope of Policy (About data collecting and purposes is the app is using that data)
The Website Privacy and Security Policy applies to the collection, reception, and safeguarding of your personal information while accessing services provided by BHK’s website and its affiliated New Immigrants Area, Taipei City website policy shall prevail whenever there is any discrepancy between our website policy and all other affiliated website policies. However, this policy does not apply to websites linked through search results or links on BHK’s websites. The privacy policies of these individual sites regarding the collection, reception, and safeguarding of your personal information are not the responsibility of websites.  

●  How to remove your user data?
If you need to delete your user data information, please contact our customer service staff via Email or Messenger, and we will contact you immediately.

Personal Information and Other Data Collection 
We collect the personal information of users through the following applications: 
● Online Activities and Surveys 
When you take part in a website activity or fill out a survey on our website, the form may request you to provide information such as name, ID number, phone number, email or mailing address …etc. Participation in some of the activities may require an active CyberCitizen account. It is also possible that you may take part in contests, raffles, or promotional activities on other websites, after accessing them through links on BHK’s website. In these situations, the privacy policy of BHK’s website does not apply to the personal information provided by you to these websites, and we are not responsible for personal information you provide to these websites. 
● Subscription to Newsletters 
When you wish to obtain New Immigrants Area, Taipei City website information updates via email, you must correctly enter your email address, and other information to subscribe to these services. Based on operational needs, we will preserve the information you have entered and provide the options of unsubscribing or making changes to the services. 
● Browsing the Websites 
BHK’s website maintains a record of the log created by the servers when users browse the websites or conduct searches. Information on this log includes user IP, browsing profile, and content tracking. BHK’s website will track individual user information to acquire data on overall user activity within New Immigrants Area, Taipei City websites. Unless users voluntarily provide personal information, New Immigrants Area, Taipei City websites cannot and will not use the records obtained through aggregated non-personal information to analyze the behavior of individual users. 
● Others 
In addition to the personal information entered by users to log onto BHK’s website, it is also possible that users provide their personal information (such as emails and names) in public forums such as discussion and bulletin boards. Personal information provided in this manner is not covered by the privacy protection policy of BHK’s website. Furthermore, we will retain records of all communications from users who email or communicate through other channels. 

 


Use of Cookies 
To provide individualized services, BHK’s website employ cookies to store settings and/or for record-keeping purposes. Cookies are short pieces of information that the website transfers to the user's hard drive. Users may determine the degree of cookie acceptance by modifying their browser settings. Users can decide whether to accept, be notified of, or refuse cookies. If you select to refuse cookies, there is a chance that you may not be able to access certain features of the website or to participate in certain activities. In general, the following is a list of situations where we attach or read cookies from the user's browser: 
● To provide better and more personalized services: 
Cookies allow for personalized interaction between the website and the user by facilitating the process of logging in and out of the website, as well as making customary adjustments. 
● To collect demographic and profile data for analysis: 
The date collected will be used for measuring website access for the purpose of improving the services we provide. 
● To keep track of the number of accesses and participations in promotional activities: 
In the process of distributing newsletters or organizing promotional activities, there are cases when cookies will be placed to keep track of the degree of user participation and other relevant data. 


Use of Personal Data 
BHK’s website does not sell, rent, or otherwise exchange any of your personal information with other organizations or individuals. Only in the listed situations below will BHK’s website provide your personal information to third parties under the policy guidelines: 
● Online activities and surveys 
The respondent's name and ID number will only be used as basic information in prize-drawing activities at BHK’s website. The phone number and email address provided will be used to notify the participant of results; this data will not be used for any other purposes. Other information provided by users will be limited to service analysis. With the exception of specific consent from users, all mentioned data acquired by BHK’s website will be used solely for the purpose of data analysis of web traffic. 
● Statistics and Analysis 
BHK’s website will, from time to time, commission internal departments or academic institutions to conduct research on issues including the number of users, areas of interest, and behavior based on registration, survey response, promotional activities, and server login entry. All public information and analysis reports target general behavior of overall users, and will not attempt to analyze the behavior of individual users. 


Information Sharing and Disclosure 
BHK’s website does not sell, exchange, or rent your personal information with other organizations or individuals. Only under the following circumstances and guidelines will we share your personal information with third parties: 
● To provide you with additional services or benefits: 
In circumstances where sharing your personal information with third parties is necessary to provide additional services or benefits, BHK’s website will provide detailed explanations during the activity, and will notify you before collecting any information. You may choose whether to accept or not the additional services or benefits. 
● To enhance, evaluate, or research service quality: 
To provide accurate and quality service to users, BHK’s website will follow the privacy policy when comparing user data with data provided by third parties. Furthermore, to introduce our services and other legal capabilities to potential partners, advertising agencies, or other third parties, BHK’s website has the right to disclose anonymous statistical data of individual users. 
● Others: 
BHK’s website has the responsibility to safeguard the privacy and personal information of its users. We will not edit, delete, or provide your personal information and data without your prior consent, with the exception of the following situations: 
● Information requested by judicial authorities of the ROC government granted through legal processes 
● Creating valid threats in violation of website regulations 
● In the interest of extending government website services 
● Safeguarding the legal rights of other users 

 

Network and Information Security Policy 
As the safety of data transfer through the Internet cannot be 100% guaranteed, BHK’s website nonetheless, strives to keep user information safe. There are situations where SSL technology is employed to safeguard data transmissions. As the safety of data transfer is also determined by the security of the Internet environment of the end user, we cannot guarantee that all data transmissions between BHK’s website and the end user are ever completely secure. Users should know this and bear the risk of data transfer via the Internet. 
Users who disclose their personal information, such as email address and name via public forums of the website should realize that data disclosed in this manner can be collected and used by others. You are not required to reveal your personal information in these forums if you do not wish to expose yourself to such risks. If you disclose your personal information in public forums where information could be accessed by others, there is a chance that you will receive advertisements or spams from other organizations. Please realize that these consequences are not within the control of BHK’s website, and we will not bear any responsibility for it. 
Amending Privacy and Information Security Policy 
BHK’s website will amend and update these policies from time to time to adhere to the latest privacy safe-guard measures. Announcements will be posted on the website to notify users of major changes to the guidelines and how we utilize personal information. 

 

Inquiries Regarding Privacy and Security Policy 
If you have any questions regarding our privacy policy or how we collect, use, or update personal information, please contact us during regular work hours at BHK’s website. You may also contact us through email.