Payment options


Cash On Delivery (COD)

With this service, you can pay in cash to the delivery agent upon receipt of your order.

* For Kinmen, Penghu, Matsu, and overseas customers, we currently just provide the delivery to a post office of your choice and cash on delivery facility after receiving your shipment in the post office.

 

Credit Card

We use the PayNow system, accept VISA, Mastercard, JCB and etc.

* We currently do not provide service of installment payment, sorry for any inconvenience caused to you.

 

ATM transfer

All your information is protected by WebATM Virtual account payment. You could process your payment in accordance with your preferred bank ATM. We provide you with the most diverse choice.

* If the ATM transfer is not completed within 7 working days after the order, we would have the right to cancel your order.

 

Anti-Fraud Reminder

We would like to remind you that we will never call you requesting your credit card information or asking you to verify a transaction.

If you receive a suspicious phone call, please contact us 02-25458140 or Anti-Fraud Hotline 165.

Shipping & delivery


Shipping Time

After confirming the order, your shipment would be delivered within 3 working days to your shipping address. (Delivery will be delayed in case of public holidays, typhoons, earthquakes or other natural disasters)

 

T-Cat Delivery

Currently, the main delivery service in Taiwan is T-cat delivery; 

If you are in overseas regions or foreign countries, your shipment would be delivered with international parcel delivery services.

* Free shipping is available for Taiwan only.

 

Chain Store Pickup

* We currently do not provide this service, sorry for any inconvenience caused to you.

Order tracking


View Orders

Once your order has been processed, we will send a confirmation email and a SMS to you.

You could also check your order status by clicking「View Orders」on the BHK’s official website .

 

Order Changes

We currently do not provide this service. If you have any requirements or requests, please contact our Customer Service 0800-22-0800.

 

* Services hours: Monday-Friday 09:00~12:00;13:30~18:00

Sales & refunds


Returns & Exchanges

 

✔ Returns/ Exchange Rules and Restrictions

At BHK’s, we create products that help you perform better and feel better.

If you receive any product under the following conditions:

1. Defective products

2. Incorrect products

3. Allergic reaction caused by other conditions

Please make sure you contact our customer service team within 30 days from the day you have received the order from us. We will assist you to arrange an exchange or return as soon as possible.

 

✔ How to apply for a return or an exchange?

If you would like to exchange or return your shipment, please contact our Customer Service, let us understand your demand and your item status. If an exchange or a return has already been confirmed, the T-cat delivery agent will help to send your return shipment to BHK’s. Any products must be returned to us in good condition and in the original packaging. We’ll be responsible for the return shipping fees.

 

 

If you have any questions regarding our refunds, please contact our Customer Service and provide your full refunds information, we will arrange a refund within 7-14 days after receiving your return shipment, and we will notify you to confirm your refund amount at the same time. 

 

✔ Returns & Exchanges Policy

We do not accept returns or exchanges services under the following conditions: 

1. More than 30 days from the purchase date.

2. The products have been opened and used.

 

* We apologise for any inconvenience caused to you.

 

 

* Customer Service: 0800-22-0800

   Services hours: Monday-Friday, 09:00~12:00;13:30~18:00